Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident about tackling difficult people in your work life better understand the root causes of difficulties know how best to react in a range of difficult situations LEARNING OBJECTIVES: Reflect on why people behave the way they do in difficult situations Learn how to adapt the way you react in different contexts Discover strategies to...
Provider: The British Council
AFTER THIS WORKSHOP YOU WILL BE ABLE TO: take the stress out of handling difficult situations enjoy your work more represent your organisation better